Bose QuietComfort Ultra Headphones review

Established brands like Bose tend to release new products infrequently, so it’s notable when they do. Late in 2023, we were introduced to the Bose QuietComfort Ultra Headphones, Bose’s latest top-of-the-line set of headphones.

Editor’s note: this article was updated on August 28, 2024, to answer a frequently asked question about how to fix Bose QuietComfort Ultra Headphones.

What’s it like to use Bose QuietComfort Ultra Headphones?

The Bose QuietComfort Ultra Headphones are a departure for Bose, as they don’t seek to reinvent the wheel or catch every eye on the street. Typically, headphones that represent the top-of-the-line have some metal construction or flashy design, but these don’t. And it’s a good thing, too, because metal adds weight! Comfort and fit matter more than anything else with your daily driver headphones, and that’s precisely what the Bose QuietComfort Ultra Headphones were designed to deliver.

Wide ear cups and angled dynamic drivers do a decent job of getting out of your ears’ way, and the soft padding on the ear cups creates a seal on your head. It’s not incredibly deep, but it’s adequate for those with thin glasses frames to wear without much thought, and the Bose QuietComfort Ultra Headphones weigh in at a mere 253g.

The headphones bear no ingress protection rating, so we don’t advise you to work out in these if you’re particularly sweaty. Similarly, you should also not wear these in the rain or snow for too long without a hood.

For frequent travelers, the Bose QuietComfort Ultra Headphones come with a rather decent carrying case, with a mesh pouch for the included 2.5mm to 3.5mm cable, USB-A to USB-C cable, and whatever else you feel like jamming in there. I recommend a microfiber or prepackaged alcohol wipes to clean your headphones in case you find your headphones to be especially grody one day.

How do you control the Bose QuietComfort Ultra Headphones?

Controlling the Bose QuietComfort Ultra Headphones is pretty straightforward, even if you’ll probably want to use your phone. The headphones’ controls are limited to a multifunction button, a power button, and a touch-sensitive strip that allows you to change volume on the fly.

Where the Bose QuietComfort Ultra Headphones’ competitors offer a capacitive touch surface to control playback and call through gestures, Bose traditionally shies away from this — we weren’t surprised at all to see the multifunction button make its return. We generally don’t like multifunction buttons simply because they can be distractingly loud and will compromise fit if you press too hard. Thankfully, this isn’t as much of an issue here.

If you install the Bose Music app, you can assign a shortcut to long-pressing the volume strip. Specifically, you can choose to get a battery level report, change immersive audio settings, use your voice assistant, or launch Spotify.

Should you use the Bose Music app for the Bose QuietComfort Ultra Headphones?

If you want to use the equalizer, immersive audio, or get regular firmware updates as soon as they become available, use the Bose Music app. It’s one of the most basic apps, and Shure’s equalizer runs circles around what Bose offers.

That said, you may not care that you’re missing out on making your headphones sound like speakers in your room, so you might skip out on these features. If you’re worried about firmware updates, Bose has a fantastic web-based tool to perform firmware updates from your computer without the app — so you could forgo the whole headache entirely.

How do the Bose QuietComfort Ultra Headphones connect?

Unlike the Bose QuietComfort Headphones, the Bose QuietComfort Ultra Headphones connect using a 2.5 to 3.5mm TRS cable in addition to Bluetooth 5.3, though sadly, there’s no USB-C audio passthrough. Bose has gone whole-hog on the wireless feature sets by including the hardware to support Snapdragon Sound. Sadly, these headphones do not support the XPAN (Wi-Fi listening) feature. Still, the Bose QuietComfort Ultra Headphones are one of two products that currently support aptX Lossless — the other being the newly-released Bose QuietComfort Ultra Earbuds. Allegedly, this higher-bitrate codec can support the transmission of CD-quality audio. Still, you will need an Android smartphone with a Qualcomm Snapdragon 888 or newer to take advantage of this platform. Apple users will be left out.

With the Bluetooth 5.3 radio also comes the ability to use LE audio. In the future, as more LE audio transmitters make their way into venues and public spaces, you’ll be able to make the most of this feature.

How long do the Bose QuietComfort Ultra Headphones battery last?

In our standardized test protocol, the Bose QuietComfort Ultra Headphones lasted for 27 hours and 37 minutes of continuous playback. If you listen constantly, this should be enough to handle commutes for an entire week or two to three work days. Of course, if you’re on a long flight, you may want to charge your headphones fully before stepping onto the plane.

How well do the Bose QuietComfort Ultra Headphones cancel noise?

Bose is known for their active noise canceling products, and for good reason: they’re effective. However, not all ANC headphones are created equal, as shown in our measurements of the Bose QuietComfort Ultra Headphones. You’ll notice that the large, dense ear pads do a great job sealing to your head, leading to excellent isolation, and the Bose QuietComfort Ultra Headphones do a rock-solid job of dispelling outside noise. In the real world, this means that noises like bus engines, train screeches, and airplane whines will have their loudness reduced by about 87% — not too shabby.

For those looking for passthrough mode, the Bose QuietComfort Ultra Headphones provide this in its Aware Mode — but only through the app. I found Bose’s Aware mode to be quite good, and my surroundings were faithfully represented. I wouldn’t suggest using this on a subway, but it works well on a street or cafe. It’s easy to forget you’re wearing the headphones, as the passthrough doesn’t use aggressive band-limiting to play your surroundings back to you. It’s a nice touch, even if it’s becoming relatively common.

How do the Bose QuietComfort Ultra Headphones sound?

In contrast to many other recent Bose offerings, I had a good time with the Bose QuietComfort Ultra Headphones. Granted, no headphones are perfect, and the cans beg for some tinkering if you’re not a bit of a bass-head.

Multi-Dimensional Audio Quality Scores (MDAQS)

The chart below shows how the sound of the Bose QuietComfort Ultra Headphones was assessed by the Multi-Dimensional Audio Quality Score (MDAQS) algorithm from HEAD acoustics.

But these are of a new generation of cans that require more context than simply: “This is how they sound.” Our headphone preference curve can be used to compare these headphones to what we think they should sound like, but remember that these headphones adjust their sound to meet your biology with their CustomTune feature. When you put the headphones on your head and tap the power button to wake them, the sound you hear is a stimulus that the headphones use to measure your ears. This, in turn, tells the headphones how to tune themselves to meet your individual ear anatomy. We’ve seen this before in some other products like the Apple AirPods Pro (2nd Generation), so for the most part, the headphones deliver a consistently decent experience from person to person.

The results of this calculation are a sound that’s quite good for ANC headphones. The Bose QuietComfort Ultra Headphones do a pretty good job with recreating a sound that will satisfy all but those mixing music, and while there is a little channel balance wonkiness: the headphones do  maintain the illusion of 3D space in recordings that exhibit this quality. Personally, I never felt the need or desire to swap to Immersive mode more than just to test it, because the default behavior of the cans was more than good enough for my daily listening. And my experience was also reflected by very good Multi-Dimensional Audio Quality Scores (MDAQS). Though the distortion dragged the headphones a bit, it’s not going to be a dealbreaker to the vast majority of people who buy these — if they can even hear it.

My experience listening to the headphones largely reflects what’s on the chart above, as I elected to use the bass reducer (essentially, bass -8) preset in the Bose Music app. This brings the bass much more in line with how I like to listen, and I quite liked not having it rattle my skull when Earth, Wind, and Fire’s Shining Star opened with its iconic opening riff.

Can you use the Bose QuietComfort Ultra Headphones for phone calls?

As many people use top-end ANC headphones as do-everything cans, the Bose QuietComfort Ultra Headphones also have a microphone array. You can hear how the Bose QuietComfort Ultra Headphones work in several simulated situations below, but keep in mind that this represents the best of how the Bose QuietComfort Ultra Headphones will sound because there isn’t any compression from a network or client attempting to keep the data transfer rates down. Just know that your in-call results will vary, and it’s probably not the headphones’ fault.

Bose QuietComfort Ultra Headphones microphone demo (Ideal conditions):

Should you buy the Bose QuietComfort Ultra Headphones?

If you’re looking for ANC headphones that will keep up with your current (and next) Android phones, seriously consider the Bose QuietComfort Ultra Headphones. While there are several alternatives, most people will appreciate the relatively hassle-free use and added perks of the Bose QuietComfort Ultra Headphones.

The next few years will be throwing a lot at headphone buyers, especially since we’re finally beginning to see wireless audio with close-to-lossless transfer rates. Suppose you want to get ahead of the game and ensure your headphones have enough hardware to handle the future. In that case, you will need to look for headphones like the Bose QuietComfort Ultra Headphones that support the next generation of wireless audio connectivity.

And that’s the Bose QuietComfort Ultra Headphones’s main selling point over other competing options like the Sony WH-1000XM5 or the Apple AirPods Max: it supports aptX Lossless and Snapdragon Sound, bringing more options to the table in the next couple of years. $430 is a lot of money to spend on headphones, but it’s looking like that’s the price for entry into the next generation of big-name cans.

How do the Bose QuietComfort Ultra Headphones compare to the Apple AirPods Max?

Given the price point, people are going to be comparing the Bose QuietComfort Ultra Headphones to the Apple AirPods Max ($499 at Amazon), and it’s a tough comparison. But it all comes down to whether or not you have an iPhone, as the AirPods Max has many Apple-only features, and the Bose QuietComfort Ultra Headphones perform far better with recent Android phones.

From a frequency response standpoint, they are similar, save for the extra bass by default on the Bose QuietComfort Ultra Headphones. But higher bitrate listening is only available on the Bose cans — the Apple AirPods Max aren’t capable of matching this over AAC. Both headphones are excellent at noise canceling, and both offer a superb transparency mode as well. However, the Apple AirPods Max drub the Bose QuietComfort Ultra Headphones when it comes to their spatial audio implementation, so if you care about watching movies, for example, the decision is easy.

What should you get instead of the Bose QuietComfort Ultra Headphones?

Even though the Bose QuietComfort Ultra Headphones are currently the only over-ear headphones that support aptX Lossless, you might be happier with other headphones. For example, if you don’t care about immersive audio (I didn’t find it useful), the Shure AONIC 50 Gen 2 ($349 at Amazon) has a much better app, and Snapdragon Sound support.

You could also give the Sony WH-1000XM5 ($387 at Amazon) a try, given their support for LDAC. This codec works with older Android phones and offers data rates that are almost as good as aptX Lossless. They’re also over a year older and may be cheaper because of this.

Finally, you could also look to snag an older Bose Noise Cancelling Headphones 700 ($379 at Amazon) either on sale or refurbished. They are decent, still supported by Bose, and will save you quite a bit of money if you’re okay without all the extra bells and whistles.

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