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Microsoft Surface Headphones 2 flat on a light brown tote bag

Microsoft Surface Headphones 2 review

Top notch cans for less than the competition.
By
April 19, 2022
7.3
Microsoft Surface Headphones 2
The bottom line
The Microsoft Surface Headphones 2 is cheaper than many of the best consumer ANC headphones that Sony and Bose have to offer with features and specs that go toe-to-toe with them. Plus, this headset looks absolutely gorgeous. It has its drawbacks too: you can't disable ANC without enabling ambient passthrough, and the touchpads are easy to trigger by accident. Still, this is a great headset for conference calls.

Microsoft Surface Headphones 2

The Microsoft Surface Headphones 2 is cheaper than many of the best consumer ANC headphones that Sony and Bose have to offer with features and specs that go toe-to-toe with them. Plus, this headset looks absolutely gorgeous. It has its drawbacks too: you can't disable ANC without enabling ambient passthrough, and the touchpads are easy to trigger by accident. Still, this is a great headset for conference calls.
Release date

May 6, 2020

Price

$249 USD

Dimensions

1.2 (3.5mm cable)

Weight

295g

Model Number

‎QXL-00009

Waterproof

No

What we like
Great minimal design with rotating rings that work nicely
Adjustable ANC and passthrough audio
Superb multipoint connectivity
Comfortable to wear
USB-C charging
Good microphone, mic mute button
What we don't like
Touch-sensitive earcups can be accidentally triggered
No folding hinges
Battery life
No way to disable ANC
7.3
SoundGuys Rating
8.1
User Rating
Rating Metric
Our Rating
User Rating
Sound Quality
9.3
7.5
8.0
Isolation / Attenuation
3.8
7.5
8.0
Active Noise Cancelling
5.8
7.7
8.0
Durability / Build Quality
6.9
8.2
8.0
Value
7.0
8.4
8.0
Design
7.0
8.7
9.0
Connectivity
9.0
8.5
9.0
Microphone
7.1
7.6
8.0
Portability
7.4
7.4
7.0
Battery Life
8.8
8.2
8.0
Feature
7.0
9.0
9.0
Comfort
8.0
8.6
9.0

It seems that every major company is trying to get their foot in the game with one of two products: wireless earbuds or noise cancelling headphones. When you’re as big as Microsoft however, you can do both. We used the Microsoft Surface Headphones 2 for two weeks in order to learn all of the strengths and weaknesses of this active noise cancelling (ANC) headset. So should you get a pair?

Editor’s note: this Microsoft Surface Headphones 2 review was updated on April 21, 2022, to include in-line FAQs and update the score with results from our reader poll.

  • People who want multipoint connectivity and need to switch devices often will appreciate the seamless connectivity switching here.
  • Commuters and cafe patrons who want noise cancelling will appreciate the light, but noticeable active noise cancelling (ANC) performance.
  • Anyone on a slightly thinner budget than the Bose or Sony’s allow can save at least $50 by grabbing the Surface Headphones 2.

What’s it like to use the Microsoft Surface Headphones 2?

I don’t normally talk about the carrying case that a pair of headphones come in, but I will here: I’m really impressed with the hardshell case that came with the Surface Headphones 2. What I like most about it is the slim profile—I can just slip the case in and out of my bag with no problems. The headset is also slim and the ear cups rotate 180 degrees so you can lay them flat inside the case, or wear them flat around your neck when not in use. Unfortunately, this doesn’t have any folding hinges, so if you’re really cramped for space, this is going to be hard to stuff in your bag.

Microsoft Surface Headphones 2 flat on a light brown tote bag
The headphones can lie flat but lack any folding hinges.

Besides that one improvement, you’d have a hard time telling the Surface Headphones 2 apart from the first-gen model. You get the same minimal design that is just as appealing here as it was on the first model. As much as I enjoyed the new sleek style of something like the Bose Noise Cancelling Headphones 700, the Microsoft Surface headphones look like my ideal gadget of the future.

But it’s not just the looks that make the design of the Surface Headphones 2 good, this headset is really comfortable. I can wear it all day and never feel like my ears needed a break. Just remember that the ear cups don’t breathe well at all, something to consider if you live in a humid area.

Photo of man putting the Microsoft Surface Headphones 2 in a backpack
Unfortunately, the lack of folding hinges makes putting these in a bag kind of a hassle. Make sure to use the included hard-shell carrying case for extra protection.

My one gripe with the Surface Headphones 2 is the material on the bottom of the headband. I don’t understand why Microsoft doesn’t just use the same memory foam that’s on the ear cups. Instead, the headband has a rubberized cushion that pulls my hair when the headphones move a little. It’s more of an annoyance than a pain point, but still annoying for an expensive headset.

How do you control the Microsoft Surface Headphones 2?

Both ear cups on the Surface Headphones 2 are touch-sensitive and have rotating rings around the edges that allow for complete control over everything from playback to noise cancelling. You can pause or play music by tapping on either ear cup once, while a double or triple tap on the ear cup will skip between songs. Tapping and holding your finger to the ear cup will access the voice assistant on your device. To adjust the volume, you need to rotate the ring on the right ear cup while the left ear cup controls the strength of the noise cancelling.

Man rotating the noise cancelling ring on the Microsoft Surface Headphones 2 in front of trees
The strength of the ANC can be adjusted by rotating the ring.

The touchpads are pretty sensitive so I often pause playback unintentionally. Just like the original Surface Headphones, the second-gen model has 13 different levels of noise cancelling which ranges from maximum cancelling to an ambient mode that uses the built-in microphones to amplify what’s going on around you, so you don’t have to remove the headset.

Should you download the Surface Audio app?

Besides walking you through the pairing process the Surface Audio app also has a few extra customization options you can make to the headphones. For example, you can rename the headphones, check for firmware updates to make sure you’re up to date, adjust the strength of the noise cancelling, and even choose between a few different EQ presets if you want (or make a new one yourself). None of these are necessarily essential to using the headphones but being able to EQ the headphones to your liking is always worth playing around with anyway.

If you’ve encountered problems with your Surface Headphones 2 or just want to factory reset them so you can hand them off to someone else then there are two ways to do it. The first is simply by holding down the power button for 20 seconds. A voice prompt will let you know that the headphones have been reset to default settings.

Related: What makes a good set of wireless headphones?

The second method is via the Surface Audio app. With the headphones connected to your source device open the Surface Audio app and click on the gear icon next to the Surface Headphones 2 picture. This will bring you to device settings and all the way at the bottom you’ll see an option to factory reset the cans.


How’s the connection strength of the Surface Headphones 2?

Close-up shot of the Windows logo on the Microsoft Surface Headphones 2 headband
There’s minimal branding here with just a small Windows logo on the side of the headband.

While the Surface Headphones 2 looks very similar to the original Surface Headphones, the inside is revamped to be more competitive with the rest of the headphones on the market. Whereas the originals had no support for high-quality Bluetooth codecs and only had Bluetooth 4.2, the Surface Headphones 2 has Bluetooth 5.0 as well as aptX support.

This means that more information can travel from your source device to the headphones which should result in slightly better quality, though it doesn’t really matter if you’re using these connected to an iOS device as iPhones are only compatible with the AAC codec. If your source device doesn’t have any codec support don’t worry, the headphones will default to SBC which is the Bluetooth codec that all Bluetooth devices share.

Man in white shirt wearing the Microsoft Surface Headphones 2 on a bench
These were really comfortable and I was able to wear them for basically the entire workday without fatigue.

Connection strength overall is very solid, and this has some of the best multipoint tech I’ve used. While connected to my laptop and my phone, the Headphones 2 switches between them seamlessly. If I’m listening to music on my laptop, all I have to do is pause the music and press play on my phone and the headphones will switch to the phone without a problem. The coolest bit though is that they can even tell which device you’re using.

You’ll need Windows 10 on your computer to get all the newest functionality according to the Windows website. I haven’t tested these on a Mac or a computer running an older version of Windows, so I’m not entirely sure how these will work with your particular machine—but it’s something worth keeping in mind if you’re like my dad and won’t get rid of Windows 7.

Pairing to the Surface Headphones 2 can be done with or without the Surface Audio app, which walks you through the pairing process step by step and gives you some extra features.

If you don’t feel like downloading the app, you can always just pair the good old-fashioned way by long-pressing the power button for five seconds until you hear a little voice prompt saying that you’re ready to pair. From there, just locate the headphones in your Bluetooth settings like any other pair of Bluetooth headphones. If you don’t feel like dealing with any of that you can always just plug in a trusty audio cable to connect.


What is battery life like on the Surface Headphones 2?

This is one of the key areas where the new Surface Headphones 2 improves upon the original, which was touted at just 15 hours. Microsoft claims that this new model will get you 20 hours of constant playback with active noise cancelling turned on. In our testing, we managed to get 17 hours, 47 minutes hours which isn’t up to par with the claimed 20 hours but still not bad. At least you can charge it via USB-C.

Is the active noise cancelling any good on the Microsoft Surface Headphones 2?

A chart depicts the Microsoft Surface Headphones 2 isolation and noise cancelling performance, which is only okay relative to alternative headsets.
Noise cancelling performance is fine, but won’t outperform the Sony WH-1000XM4 or Bose Noise Cancelling Headphones 700.

You can slide between 13 different levels of ANC, though we conducted our testing with the maximum intensity. If you look at the graph you can see that there is a difference between the regular passive isolation which only affects sounds higher than 1kHz, and ANC on its highest setting. The constant hum of an air conditioner falls below 1kHz, and this set of ANC headphones does a fine job of rendering those sounds up to half as loud as they’d otherwise sound. While these aren’t going to take the crown away from the Sony WH-1000XM4 or the Shure AONIC 50, they’re still effective.

Hold up! Something’s different:

This article’s frequency response and isolation charts were measured with our old testing system. We have since purchased a Bruel & Kjaer 5128 test fixture (and the appropriate support equipment) to update our testing and data collection. It will take a while to update our backlog of old test results, but we will update this review (and many others!) once we’re able with improved sound quality measurements, isolation performance plots, and standardized microphone demos. These will be made obvious with our new chart aesthetic (black background instead of white). Each new mic sample begins with the phrase, “This is a SoundGuys standardized microphone demonstration …”

Thank you for bearing with us, and we hope to see you again once we’ve sorted everything out.

How does the Surface Headphones 2 sound?

A chart depicts the Microsoft Surface Headphones 2 frequency response, which amplifies bass notes the most.
The emphasis on the low end makes these very consumer-friendly without being overbearing.

All right. This is a pair of headphones so let’s talk sound. While you can change up the EQ by using the Surface Audio app, I keep mine on the default “flat” setting which adds no emphasis to the response. Still, that doesn’t mean these are perfectly “flat” or neutral. As you can see from the graph the frequency response, the Surface Headphones 2 is consumer-friendly, meaning that there’s a nice bump in the lows to make the bass notes easier to hear in your favorite songs while keeping treble notes at a reasonable volume.

Lows, mids, and highs

There was a little more volume to the lows than I would normally like. In the song Home Again by Michael Kiwanuka at around 0:29, you can hear his voice loses some detail as he plucks the bass notes. Mids and highs, on the other hand, are my favorite part of the sound profile.

The vocals in Fall Creek Boys Choir by James Blake just float over the mid-tone heavy synths throughout the song and never became hard to hear even through the cooing of Bon Iver in the background.

Does the Microsoft Surface Headphones 2 have a good microphone?

No one likes being interrupted when they’re listening to music but sometimes it can’t be helped. Thankfully, the Surface Headphones 2 has a microphone built-in, so you can answer phone calls and speak on conference calls. I used these on multiple phone calls and I never experienced any dropouts or hiccups with my voice at all which was nice. The reason you should get this headset for conference calls isn’t necessarily the raw microphone quality, but the integrated mic mute switch on the right headphone.

Microsoft Surface Headphones 2 microphone demo (Old):

How does it sound to you?

2514 votes

As of July 9, 2021, a whopping 95% of our respondents rated the microphone quality as either “Okay,” “Good,” or “Perfect.” Chances are you won’t get any major complaints if you decide to use these headphones for your conference calls.

Should you buy the Microsoft Surface Headphones 2?

Man moving the ring on the Microsoft Surface Headphones 2
While the touch-sensitive ear cups are cool my favorite part of these headphones was definitely the rotating rings.

One thing I haven’t mentioned yet is the price. The Microsoft Headphones 2 comes in at $230 USD, which is much cheaper than Sony and Bose’s flagships. It’s also more affordable than the previous Surface Headphones. So you get a slightly better battery life than the originals and better Bluetooth codec support for less money. There’s really no reason to get those if you want a pair of Surface headphones.

Even if you compare this to the Sony WH-1000XM4, I’d say this holds its own thanks to good enough sound quality, noise cancelling, and superb multipoint connectivity that’s still slightly better than Sony’s. If you want the best codec support and the absolute best noise cancelling then no, these aren’t for you.

A product render of the Microsoft Surface Headphones 2 in black against a white background.
Microsoft Surface Headphones 2
All prices listed in USD unless otherwise specified. Prices may change over time, and vary by region. Unfortunately, we cannot list Amazon prices on the site, as they vary greatly by currency.

In 2021, Microsoft announced a new version of the Surface Headphones 2 dubbed the Surface Headphones 2+. This new version is targeted at business professionals, with an included Surface USB Link connecting the Surface Headphones 2+ to a computer for a super reliable connection. The Surface Headphones 2+ is also certified for Microsoft Teams, with a dedicated button to launch the Microsoft Teams app on the side of the ear cup and a call status light on the USB Link. Outside of the office, the Surface Headphones 2+ functions the exact same as the regular Surface Headphones 2.

(Click the image to expand.)


Microsoft Surface Headphones 2 vs. Bose Noise Cancelling Headphones 700

An aerial image of the Bose Noise Cancelling Headphones 700 outside on a tree stump.
The Bose Noise Cancelling Headphones 700 have 11 levels of adjustable noise cancelling.

Bose and Microsoft made sure that these headsets looked like premium noise cancelling headphones, but took slightly different approaches: the Bose Noise Cancelling Headphones 700 forgoes all edges in favor of a smooth, modern design, while Microsoft attracts the eye with the Surface Headphones 2 clean, crisp lines.

Both headsets support Bluetooth multipoint, yet Microsoft’s headphones perform playback switching faster than Bose’s. Both headsets have limited Bluetooth codec support. The Bose Headphones 700 supports just AAC for high-quality streaming, while the Surface Headphones 2 supports aptX for high-quality playback. If you have an iOS device, you’ll benefit more from the Bose Noise Cancelling Headphones 700, while we Android users are better off with Microsoft’s headset. Otherwise, Android users may not experience consistent streaming rates with the SBC and AAC-only Bose Headphones. iPhone users are booted down to SBC with the Microsoft Surface Headphones 2.

A chart showing the isolation and active noise cancellation (ANC) performance of the Bose Noise Canceling Headphones 700.
While effective, the Bose Noise Canceling Headphones 700 aren’t as good at attenuating outside noise as its nearest competitors.

Now, Bose is the clear-cut winner when it comes to a few categories: noise cancelling, sound quality, and battery life. ANC performance is more consistent and effective across the board, which is key for frequent flyers and commuters. Sound quality is more accurately reproduced with the Bose Noise Cancelling Headphones 700, which makes it easier to EQ the sound to your liking.

If you have deep pockets, the Bose Noise Cancelling Headphones 700 is a better buy, but Microsoft’s headphones are no slouch.

What should you get instead of the Microsoft Surface Headphones 2?

The Sony WH-1000XM4 and Bose QuietComfort 45 are two obvious competitors to the Surface Headphones 2. Sony and Bose have some of the best noise cancelling tech on the market, but Sony edges Bose out when it comes to features. You get 360 Reality Audio with the WH-1000M4 along with speak-to-chat functionality and Bluetooth multipoint. The QC 45 from Bose is arguably more comfortable, however. Similar to the Surface Headphones 2, you can’t plainly disable ANC on the Bose QC 45. It really only transitions you to transparency audio as you decrease the ANC intensity.

Go portable with the Microsoft Surface Earbuds

The Microsoft Surface Earbuds with one bud in the case and one outside of it next to an iPhone 12 Mini in blue.
The earbuds don’t support true mono playback, as the right earbud still needs to be near the source device even if it’s in the case.

If you want to stay within the Microsoft family but don’t feel ready to commit to a set of full-fledged headphones, consider the Microsoft Surface Earbuds instead. These open-type earbuds let you hear your surroundings much like the AirPods, but these stay in place because of the silicone wing tips. The earbuds merit an IPX4 rating, so you can exercise with them.

There are a few quirks to this headset, which you can read about in our full Microsoft Surface Earbuds review, but if you’re a sucker for a unique design, these buds are a fine choice.

Frequently asked questions about the Microsoft Surface Headphones 2

The Jabra Elite 85h aren’t quite as premium as the Microsoft Surface Headphones 2, but that brings the benefit of a more reasonable price tag. Listeners who don’t care for extreme noise cancelling capabilities that minimize low-frequency loudness may find themselves perfectly happy with the cheaper Elite 85h. Plus, Jabra outfitted the Elite 85h with a nano-repellent coating to protect the internals from sweat, something the Microsoft Surface Headphones 2 lack completely. If you don’t like to tinker with EQs, you may, however, prefer the Microsoft sound signature: it’s consumer friendly and has a notable bass bump.


Another option that’s worth considering if you’re looking for alternatives is the Phiaton 900 Legacy headphones. These over-ears offer plenty of great features that go toe-to-toe with the Microsoft Surface Headphones 2. You’ll get solid noise cancelling, good sound quality, Bluetooth 5.1, the aptX HD codec, Bluetooth multipoint, and great battery life. These aren’t as sleek looking as the Microsoft Surface Headphones 2 and they also don’t have as nice of a build quality, but there’s still a great pair of cans worth considering in this price range.